Privacy Policy

1. Who We Are

This Privacy Policy explains how Law Engine Inc. ("Company," "we," "us," or "our"), collects, uses, shares, and protects information in connection with LawEngine (the "Service"), accessible at lawengine.ai.

Questions about this policy or your data can be directed to support@lawengine.ai.

2. Information We Collect

3. How We Use Information

We use information to:

• provide, operate, and personalize the Service;
• authenticate accounts and manage access, tiers, subscriptions, trials, campaigns, and manual grants;
• process legal research, citation verification, document upload, audit, and source-match requests;
• retain audit artifacts where the selected feature says they are kept to confirm what was submitted, checked, and returned;
• prevent, detect, and investigate abuse, scraping, fraud, security incidents, and misuse;
• debug issues, improve coverage, evaluate accuracy, and develop features;
• measure conversion and product behavior, including signup-to-first-search and first-search-to-repeat-use or checkout paths;
• process payments, subscriptions, invoices, receipts, taxes, cancellations, and customer-portal requests;
• communicate with you about your account, transactions, support requests, product updates, and policy changes;
• comply with legal obligations and protect our rights, users, and the public.

User-submitted legal content is not used to train LawEngine models.

4. Cookies, Analytics, and Tracking

We use cookies, pixels, scripts, local/session storage, and similar technologies to run the Service, keep users signed in, secure the product, remember consent choices, measure usage, understand acquisition, and process payments.

We separate marketing measurement from legal-input product activity:

• Marketing and acquisition pages may use analytics, attribution, advertising, visitor-identification, consent, CRM, and marketing follow-up tools.
• Legal-input product routes use product, audit, security, and operational logging. We do not intentionally send raw legal queries, uploaded documents, extracted text, legal answers, citations, quote receipts, or full verification/search responses to marketing or advertising tools.

5. How We Share Information

We do not sell submitted legal content. We share information only as described below.

6. Retention and Deletion

We retain information for as long as reasonably needed to provide, secure, audit, debug, support, improve, and operate the Service, comply with law, resolve disputes, enforce agreements, prevent abuse, and protect service integrity.

Retention differs by product workflow:

• Upload a document. The uploaded object is placed in private temporary storage and used to extract text. LawEngine requests deletion from active document storage as soon as extraction succeeds or fails; if deletion is not confirmed, automated cleanup retries it. LawEngine does not persist extracted text or the answer as saved document history. During the active job, extracted text is held process-locally and sent to LawEngine's model provider to generate the answer. Unused or abandoned uploads are also automatically cleaned up. Our operational target is that no temporary uploaded object remains in active storage beyond twenty-four (24) hours. After deletion is confirmed and the workflow reaches a terminal state, routine content-free operational metadata is ordinarily retained for thirty (30) days to enforce quotas, investigate safe error codes, and monitor the cleanup promise. A control record may remain longer while deletion is unresolved or when a limited security, legal, abuse, or disaster-recovery exception applies.
• Verify Brief. Verify Brief is a separate audit workflow. When you expressly consent in that feature, the uploaded file, extracted text, assessment, and audit metadata may be retained privately for audit, dispute verification, product improvement, and service integrity under the disclosure shown at upload. That retention is separate from the temporary upload lifecycle described above.
• Other product workflows. Search, Verify, account, security, billing, support, and operational records are retained for the periods reasonably needed for the purposes described in this policy and the feature-specific notice, if any.

Deletion from active temporary document storage does not mean that the file was never processed or that a copy cannot remain temporarily in a service provider's restricted backup or disaster-recovery systems. Legal holds, security investigations, valid legal process, abuse prevention, billing obligations, and disaster-recovery practices may also require limited retention beyond the ordinary feature lifecycle.

You may request deletion at any time by emailing support@lawengine.ai from the email address associated with your account. We will handle verified requests promptly, subject to legal, security, backup, audit, abuse-prevention, service-integrity, and dispute-resolution limits. Deidentified, aggregated, security, billing, and audit records may remain where permitted by law.

7. Security

We use commercially reasonable safeguards designed to protect information, including managed encryption in transit and at rest, private storage, access controls, authentication controls, network and security controls, restricted administrative access, backups, hashed or truncated identifiers where appropriate, access records, monitoring, and vendor security commitments.

Access to raw user legal content is limited to people and systems that need it to operate, support, secure, audit, debug, or improve the Service.

No internet service is perfectly secure. If we become aware of a security incident that affects your personal information, we will notify you consistent with applicable law.

8. Your Choices and Rights

Depending on where you live, you may have rights to:

• access information we hold about you;
• correct inaccurate information;
• delete information;
• receive information in a portable format;
• object to or restrict certain processing;
• opt out of certain marketing, advertising, or sharing activities.

To make a request, email support@lawengine.ai with the account email address you want to act on. We will respond within thirty (30) days, or sooner if the law requires. If we cannot fulfill a request, we will explain why.

9. Children

LawEngine is not directed at children under 18 and is not intended for use by minors. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, email support@lawengine.ai and we will delete it where required by law.

10. International Users

The Service is operated from the United States. If you use the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States or in other locations where our service providers operate. Privacy laws in those locations may differ from those in your home country.

11. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may give you additional rights, including rights to know, access, delete, correct, and opt out of certain sale or sharing of personal information.

We do not sell submitted legal content for money. On public and acquisition pages, we may use or share identifiers, device and browser information, referral or campaign data, and public-page activity with analytics, advertising, attribution, visitor-identification, and marketing providers. To exercise a California privacy right, including an opt-out request, email support@lawengine.ai.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide at least thirty (30) days' advance notice by email to the address associated with your account and, where practical, through the Service itself.

Your continued use of the Service after the effective date of an update means you accept the updated policy. If you do not agree to an update, stop using the Service before the effective date.

13. Contact

Questions about this policy, data requests, or anything privacy-related:

We read what you send us.